Education/Training Manager (Department of Emergency Services)
POSITION SUMMARY:
The Training and Education Manager (TEM) assists the Deputy Director of Emergency Services (DD) by managing the training and education functions of the Berks County Department of Emergency Services. This is accomplished through efficient management of the department’s training staff and ensuring efficient operations of department training facilities. The TEM is responsible for the oversight of the public safety communications training and a continuing education program in accordance with state and federal statutes. The TEM is responsible for the oversight of a performance review and quality assurance program in accordance with state and local statutes and ascertains the operational standards that are needed to ensure 911 centers consistently provide the best possible emergency communications service to the citizens of Berks County and the Commonwealth. With guidance from the DD, the TEM will also be responsible for the oversight of all aspects of training and certification among the communications center, emergency management and administrative staff. The TEM, will, when necessary, work with the Special Operations and Projects Officer (SOPO) to coordinate training for the Special Operations Group (SOG) team employees and with members of the emergency management group to coordinate internal and external emergency management training. The employee in this position will have access to restricted facilities/emergency incident scenes and information that is classified as secure and for law enforcement use only. As such, the employee must understand the importance of confidentiality and the severity of breaching this confidentiality.